AccountThis Privacy Policy relates to your interaction and or purchase when you visit www.trueorganicskincare.com.au (the website) and details how your personal information is collected, used, and shared. Personal information is that sourced from both device and order Information.
Personal Details
We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual website pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as device information.
Automatically collected Information is gathered using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an
anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.
When you make a purchase or attempt to make a purchase through the website, we collect certain information from you which we refer to as order information. This includes your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as order Information.
Text Marketing Terms and Conditions
By joining our text marketing and notifications, you agree to the following terms and conditions which apply to our text messaging system.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications for your order, and for text marketing offers.
Your phone number, name and purchase information will be shared with our SMS platform provider. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number may be passed to a text messages operator to fulfill their delivery. Details of our nominated SMS platform provider and text message operator are available on request.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us, or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out.
Message and data rates may apply. For any questions please text “HELP” to the number you received the message from. You can also contact us for more information by emailing customersupport@trueorganicskincare.com.au
How we use your personal information
We use the order information we collect to fulfill any orders placed through the website including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this order information to communicate with you regarding orders, and if having joined our text and marketing notifications, to provide you with information or advertising relating to our products or services.
We use the device information collected to improve and optimise our website by generating analytics about how our customers browse and interact with us online, and to assess the success of our marketing campaigns.
Sharing personal Information
We share your personal information with third parties to help us use this as described above. We use Google Analytics to help us understand how our customers use the website. Please read how Google uses your Personal Information at: https://www.google.com/intl/en/policies/privacy You can opt-out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that we are unable to alter our website’s data collection and use practices when we
see a Do Not Track signal from your browser.
Data retention
When you place an order through the website, we will retain your order information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at customersupport@trueorganicskincare.com.au